You have done an absolutely outstanding job for us. On a scale of one to ten, working with you has been a ten. You are excellent at what you do and my experience with you has been overwhelmingly positive. We always receive outstanding value for our cost when we work with you.

Chris Haines

Division President

Pulte Homes, Inc.

Getting managers and employees to become engaged in and practice effective cross-cultural communications and management is a sensitive and difficult task. You are exceptionally gifted in getting single culture and multiple-culture groups to participate in activities, to discuss, and to enjoy mastering these skills. During our recent meetings you were truly enlightening. Lisa, I do not know anyone who is a more effective advisor or consultant.

Robert E. Tindall, LL.M., Ph.D.

Management Professor

The Eller Graduate School of Management
The University of Arizona

He aprendido mucho de Lisa en estos años que tengo de conocerla. Ella me ha ayudado a ampliar mi visión profesional, y me he sentido animado con sus plácticas y casos a explorar oportunidaes más allá de las fronteras de México. Además, Lisa es una persona con una ética profesional inquebrantable.

José De la Cerda Gastélum

Oficial Mayor Administrativo

Ciudad de Zapópan

I have found that by applying the cultural knowledge …that my working relationships with the Mexican employees have improved greatly. They treat me as one of their team members rather than an outsider. As a company, we are seeing for the first time, an improvement in the employee turnover rates because of the improved communications skills and thereby are accomplishing our goals.

we are seeing for the first time, an improvement in the employee turnover rates because of the improved communications skills and thereby are accomplishing our goals.

Charles Furniss

Vice President Human Resources

Innovex Inc. (formerly AdFlex Solutions, Inc.)

As you know, I LOVE your newsletter. It is insightful, well-written and succinct. It gives great, thought-provoking advice on doing business across cultures. Thank you for sharing your travels, your lessons and your wisdom with us.

Mary Schnack

Communication Bridges

Her [Lisa Koss'] presentation was excellent; energetic, engaging and well thought through. It was quite obvious to the audience that she is knowledgeable about her subject and this was reflected in the very positive evaluations she received from attendees.

Sally Spray

Director of International Trade

Arizona Department of Commerce

I learned skills that are enabling me to be more effective in my response to customer needs. By better understanding Hispanic language and culture, I feel more confident, which improves my interaction with both homeowners and our working personnel.

Paul Yunker

Customer Service Specialist

Del Webb Corp.

La asistencia excedió cualquier expectativa, a pesar que el plazo de la convocatoria fue muy corto. En el Consejo Directivo de ARIOAC nos felicitamos por haberte invitado a estar con nosotros, los resultados han sido excelentes.

L.A. Uriel Eduardo Santana Soltero

Presidente del Consejo Directivo

Asociación de Relaciones Industriales del Occidente, A.C.

Working with you is always a positive, fun and professional experience.

Greg Crook

Organizational Development Consultant

Lisa did an outstanding job of performing field interviews to help us understand for the first time how our current management techniques were impacting the Latino workforce. Feedback from the programs delivered has been consistently high with supervisors providing concrete examples of improved retention and communication.

Lynn Schuttenberg

Vice President Human Resources

Del Webb Corp.